Frequently Asked Questions (FAQ's)

How long will it take me to receive my order? 

Orders are shipped same business day up to 3 pm CST. Once you have received an email containing your shipping confirmation and tracking number, you can expect your order to arrive within the following time frames, dependent on your chosen shipping methods.

Standard Shipping - 3 to 5 business days
Expedited Shipping - 2 to 3 business days
Free Shipping - 5 to 7 business days
International orders may take up to 3 weeks.

I have a Pet Krewe Promo Code. Where do I enter it?

You can enter your promo code on the shopping cart page once you have added items to your cart. Please use only one promo code per order.

Is my credit card information secure?

Pet Krewe uses 128-bit encryption to secure the transmission of your credit card information from your browser to our credit card processing company. We continually examine our security practices to ensure your information is safe.

We use Verisign Secure Socket Layer (SSL) technology to encrypt your payment details when we process your order.

I’m ordering a gift. Are prices shown on the packing slip?

We do not include pricing information on our packing slips.

What is your privacy policy?

We will never sell or lease your information to another company. Ever. Period. We hate spam just like you do. If you subscribe to our email newsletter, we'll send it to you. If you unsubscribe, we'll stop sending it to you.